You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We work very hard to maintain consistent quality in our products but some variation in color, style, quality, etc. is inevitable. Most of our products are produced, in one way or another, from natural stone, shells which contains natural flaws, fractures, and variations before it is ever dug out of the ground. Many people consider these imperfections to be part of the stone's or sea life natural beauty and part of what makes each piece unique.
However, if you are dissatisfied with our products for any reason please notify us within 14 (fourteen) days. You may return merchandise in its original condition, carefully packaged for credit/refund or replacement with similar or other products. We do not issue call tags or accept CODs. We will not accept returns more than 30 (thirty) days after the invoice date.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order we offer free shipping except on large heavy items, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.